Moderate Satisfaction
February 03, 2020
Moderate Satisfaction
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
The contact center is used to handle incoming customer sales and service calls and make outbound calls to clients for the whole company including regional offices. We also use 8x8 CRM to track customer activity and actions. In addition, we use the business phone system for direct calls to employees and voicemail.
- Very simple implementation to deploy an office phone design that allows small companies to have many of the basic features needed in a call center.
- Reasonably priced.
- Tech support is split between the Contact Center and the Office phone system which creates problems when trying to integrate both.
- CRM is not intuitive and not very robust.
- It has allowed us to have a call center at a reasonable cost.
- It is customizable to the limited needs of our company.
8x8 is much more inexpensive and is more scalable for a small call center.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes