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Global made easy
February 07, 2020

Global made easy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8x8 Contact Center is the primary phone system, and it’s also used for internal communication via chat, and it’s a great tool to reach many global clients and suppliers.
  • User friendly
  • Phone App
  • Default settings are hard to find
  • If Internet is down, no phone
  • Company integration
  • Database
It’s easy to search support for a feature on the website

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Being 8x8 Contact Center is an internet-based, it’s effortless to move desks in a fast-paced environment! However, if the connection is not great, then you run into poor calls

8x8 Contact Center Feature Ratings

8.8
Agent dashboard
Not Rated
Validate callers
10
Outbound response
7
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
8
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Customer surveys
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated