Item: 8x8 Contact Center
Rating: 8
Author: Kyndal Duff

Use Cases and Deployment Scope

We just got started with 8x8 and I had to contact the Contact Center to help me with the setup. The representative was beyond patient and covered everything that I needed without me having to repeat anything. Very organized and professional.

Pros and Cons

Patience
Organization
Thoroughness

Hold time

Return on Investment

Saves money
Helps with professionalism

Alternatives Considered

RingCentral

8x8 seems to stack up to RingCentral's services at a fraction of the price.

8x8 is more clear and professional that Ooma's services.

Support Rating

Representatives were a step ahead, patient, knew what I was asking and wanting help with when I did not explain it very clearly, and got everything I called in for done every time.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

Adobe Acrobat DC, AbacusLaw

Likelihood to Recommend

I just got started with 8x8 and I have had to set up our phone system in the past with other companies. 8x8 made the process efficient and stress-free.

Impression after Implementation

Overall Satisfaction with 8x8 Contact Center