Item: 8x8 Contact Center
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use 8x8 as our main phone system as well as for web calls, staff meetings, and webinars. It is used by everyone in our organization--those in the office, those working from home, and those across the country.

Pros and Cons

Simple in-office messaging that pops up on screen when new message received
Easy webinars
Can switch to mobile for remote workers

Call forwarding and order of answer when someone is out could be improved
Not as user friendly--not obvious how to do things such as start web meeting

Return on Investment

Positive impact--allows for remote and in office workers with little transition
More cohesive team with easy communication between team members

Alternatives Considered

I have not used others

Support Rating

Knowledgeable reps can access through email, live chat, or phone. The issue was resolved with first contact the last time I reached out, but the live chat was a bit slow in simple responses. A phone call might have been quicker.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

Great for office environments, especially those where people are in and out of the office. Easily switch between in-office and remote access. Easy communication between co-workers even in different locations. Can easily see who is available, on a call, etc.

Multipurpose VOIP for these changing times

Overall Satisfaction with 8x8 Contact Center