My 8x8 Contact Center Review
October 02, 2020
My 8x8 Contact Center Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Our office relies on 8x8 Contact Center to keep us connected with our clients & candidates. The Customer Support Team has always been knowledgeable, patient, and professional. 8x8 Contact Center is our source of communication within the office as well as when we have to work remotely. Being able to interview virtually has been a necessity and with the 8x8 mobile app, everything is right at our fingertips.
- They are always professional.
- They make sure the issues are resolved by following up.
- Very knowledgeable
- The dashboard to me could be more user friendly
- Calls connection on the mobile app could be more secure and audible
- Helped us to function through Covid-19
- Kept us functioning through Hurricane Laura
The 8x8 Contact Center is the only one we use.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes