Overall Satisfaction with 8x8 Contact Center
We use 8x8 Contact Center within our entire company to make changes and resolve issues with our phone system configuration as well as billing. Additionally, users, extensions, call groups, and essentially all organization can take place within the Contact Center.
- Easy to contact
- Easy to navigate
- Can get to a live rep easily
- The menu system is not straightforward in spots.
- Sometimes, it's difficult to make extension/phone number changes.
- Design settings can be challenging for novice users.
- Customers can easily get to who they need.
- Excellent uptime
- The system allows for us to configure our phones exactly how we need them.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes