Overall Satisfaction with 8x8 Contact Center
We utilize 8x8 Contact Center for our phone system, and especially for the call center functionality.
- Very responsive to our needs
- Charlie Knutson does an outstanding job with our company
- Utilization for call monitory and tracking
- Dashboards that can be customized based on our business needs
- The support line takes days to get an answer or assistance
- When we call in to support it is very difficult to get through and again takes days to get back about the issue
- Historical data
- Real time data
- Call recordings
8x8 Contact Center is a great system that allows a multitude or products, services and reporting. The data can be downloaded and translated into excel, graphs, charts and much more. It is easily attainable and to use. The functionality is perfect for our center/company. 8x8 Contact Center has great support and trainings available to use.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes