Item: 8x8 Contact Center
Rating: 10
Author: Kelly Disera

Use Cases and Deployment Scope

We utilize 8x8 Contact Center for our phone system, and especially for the call center functionality.

Pros and Cons

Very responsive to our needs
Charlie Knutson does an outstanding job with our company
Utilization for call monitory and tracking
Dashboards that can be customized based on our business needs

The support line takes days to get an answer or assistance
When we call in to support it is very difficult to get through and again takes days to get back about the issue

Return on Investment

Historical data
Real time data
Call recordings

8x8 Contact Center is a great system that allows a multitude or products, services and reporting. The data can be downloaded and translated into excel, graphs, charts and much more. It is easily attainable and to use. The functionality is perfect for our center/company. 8x8 Contact Center has great support and trainings available to use.

Usability

The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!

Support Rating

Charlie Knutson is fantastic, however when you call the support number it is almost impossible to get through and when you do they cannot fix your issue. That is the biggest challenge. It is a difference between that and reaching our contact directly. The email support number that our company was given is very responsive and good.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.

Love 8x8 and the service and functionality they provide

Overall Satisfaction with 8x8 Contact Center