8x8 Contact Center
October 22, 2021

8x8 Contact Center

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8x8 Contact Center has been very helpful with troubleshooting issues and resolving problems. Our clients depend on their phones in order to keep their business moving smoothly and efficiently. 8x8 allows us to provide for our clients so that they can provide for theirs. 8x8 Support is typically fast and helpful.
  • Response time.
  • Clear communication.
  • Understanding the root of the issue.
  • Online articles
  • Online support
  • Phone support
  • Chat support
I have not used other products like 8x8 in the past. I will continue to use 8x8 Contact Center.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

They [8x8 Contact Center] are very helpful when I have an issue that I am not able to troubleshoot myself. Such as a phone activation not going as planned, if there are any technical issues with the hardware, or if a client is unable to make phone calls.

8x8 Contact Center Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
9
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
10
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
8
Call analytics
Not Rated
Historical reporting
Not Rated
Customer surveys
Not Rated