Experience with 8x8
October 19, 2021
Experience with 8x8

Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
It is being used by my department across all the regions. We are operating our toll-free lines on 8x8 [Contact Center].
- Less internet speed requirement
- Simple and user friendly application
- They have limitation[s] of networks for e.g. it works with broadband but has issues with certain networks such as cellular data.
- Voice quality is not very great, there is a lag and interference sometimes.
- Immediate support is not available for 8x8 issues. They [seem to] have limited staff and [in my experience] nobody [is] available to provide real time support in APAC region.
- Inbound and outbound calls
- Conference calls
- It helped us to quickly connect with customers.
Genesys required higher bandwidth compare to 8x8; however, it works on all type[s] of network[s]. Call quality is good compare[d] to 8x8. Features are awesome and also user friendly.
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes