USER FRIENDLY AND INFORMATIVE
June 11, 2022
USER FRIENDLY AND INFORMATIVE
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
I USE 8X8 ON A DAILY BASIS TO TAKE CALLS. I ALSO USE IT TO MONITOR AND SET QUEUES IF AND WHEN NEEDED. IT PROVIDES A LARGER SCOPE OF ACCESSIBILITY IN BEING ABLE TO NOT ONLY MONITOR CALLS BUT ALSO HAS A WIDE RANGE OF REPORTING DATA THAT IS VERY USEFUL.
- DATA FOR REPORTING
- MONITORING
- USER FRIENDLY FOR THE MOST PART
- REQUIRING THE USER TO BE LOGGED INTO THE APP AND THE AGENT IN ORDER FOR THE AGENT TO FUNCTION
- BEING ABLE TO PLACE CALLS ON HOLD ON THE AGENT WITHOUT HAVING ISSUES GOING BACK TO THE CALLER (THIS HAPPENS OCCASIONALLY)
- THE CALLS DROPPING DUE TO CONNECTION LOST (OCCASSIONALLY)
- DATA REPORTING
- MONITORING
- WALL BOARD FOR LIVE STATS
- GREAT FOR LIVE MONITORING
- WIDE RANGE OF REPORTING DATA
- USER FRIENDLY
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes
8x8 Contact Center Feature Ratings
Using 8x8 Contact Center
RANGE FROM CALL AGENTS TO MANAGEMENT
- DAILY AGENT CALLS
- REPORTING
- MONITORING
Evaluating 8x8 Contact Center and Competitors
Yes - CISCO WAS REPLACED BY 8X8 - I WAS NOT INVOLVED IN THE DECISION FOR REPLACEMENT
I WAS NOT INVOLVED IN THE DECISION TO PURCHASE
I WAS NOT INVOLVED IN THE DECISION TO PURCHASE 8X8