Overall Satisfaction with 8x8 Contact Center
I use the 8x8 Contact Center system to handle incoming calls and outgoing calls from various types of callers ranging from regular customers to attorney's, other insurance providers, and medical professionals. Sometimes I use the system to connect callers to specific individuals as needed. The chat function is also used daily to seek and provide information regarding various claim details. In general I have not encountered many problems with the system the only issue that comes to mind is when a caller disconnects a call before I can answer it counts as a missed call in the log records which gives the impression that a choice was not made to simply not answer the call. Perhaps an update of some sort could be made to differentiate between a caller disconnecting the call before it is answered and a unanswered call all together. Other than that I have no issues with the 8x8 system.
- Good connection quality
- Easy to use chat system
- Simple to use
- Not counting disconnected calls as missed calls
- Better caller ID
- Caller ID
- Chat system
- Call quality
- Allows fellow employees to tell how well we are handling calls
- Easily allows connection to customers
Not appliable as I have not used other systems similar to 8x8
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes