8X8 MAKING IT EASY TO PLAY!
June 14, 2022
8X8 MAKING IT EASY TO PLAY!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
While working as a claims representative, I use 8x8 to place both outbound & receive inbound phone calls. From filing claims, to speaking with attorneys, 8x8 is our bridge of communication with our clients.
- User friendly
- Good analytics
- Simple overlay
- Add more custom features
- Add an additional phone line
- Add the ability to mute certain tones, such as the on-hold beep
- Direct messages
- Group chats
- Conference calls
- Professional software
- Plenty of user support
- Forms a bridge of communication for the company and clientel.
- (EOL) Cisco Cloudcenter
I've used Cisco in the past and it was a terrible experience in my opinion. The overlay is so disorganized, constant connection issues, & overall is not that user-friendly. 8x8 Contact Center is the polar opposite and gets the job done.
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes