just a way to love an infinity program.
June 13, 2022
just a way to love an infinity program.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
I am always using the 8x8 program since it's the program company-wide, program assists with call handling flow and permits us to go back and check for previous work. also, 8x8 works perfectly with time between calls and time enough to answer each call. 8x8 also has an exact call measurement and calls in the hold.
- recording calls at the perfect speed exp: x1.0 x2.5
- assistance on caller id as who is calling
- searching for coworkers and being able to send mg.
- unable to transfer clients from app.
- time between calls not always at 10 sec.
- need to restart comp every day.
- call audio
- searching options
- time between calls
- calls are less likely to drop or disc
- audio nice and loud
- system help to find other users
- Cisco 500 Series Network Convergence System (NCS 500)
8x8 programs are less likely to drop compared to Cisco always internet failing, same as call recording cisco was not able to record or keep track of our calls. Cisco was unable to identify the caller and has caller details as a pol number or claim number. Cisco did not have a private chat within the company and we needed to use different programs.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes