GREAT CALLING PRODUCT EVERY CUSTOMER SERVICE COMPANY SHOULD HAVE.
June 14, 2022

GREAT CALLING PRODUCT EVERY CUSTOMER SERVICE COMPANY SHOULD HAVE.

vianney ontiveros | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

THIS PRODUCT IS A GREAT TOOL USED IN ALL CUSTOMER SERVICE JOBS. I LIKE HOW IT IS USED TO COMMUNICATE WITH OTHER EMPLOYEES, MANAGERS, SUPERVISORS, AND CLIENTS WE ARE ASSIGNED TO CALL. I AM SATISFIED THAT THE CALL ALWAYS ARE ON POINT AND THERE IS NO RARE PROBLEM USING IT AT FRED LOYA INSURANCE.
  • CALLING CLIENTS
  • GOOD WITH SENDING MESSAGES
  • RECORDING CALLS IF WE MISSED ANY INFORMATION PROVIDED FROM CUSTOMERS
  • GETTING CALLS FROM ALL DEPARTMENTS
  • AT TRANSFERING CALLS
  • TO SEND PERSONAL MESSAGES
  • RECORDING
  • SENDING MESSAGES
  • RECEIVING CALLS
  • CONNECT WITH CUSTOMERS
  • MESSAGE OTHER EMPLOYEES
I WILL FOREVER SELECT 8x8 CONTACT CENTER IN ALL MY JOBS, THIS TOOL IS RELIABLE TO MAKE PROPER INBOUND OR OUTBOUND CALLS AROUND THE FRED LOYA DEPARTMENTS. I LIKE THIS CALLING TOOL BECAUSE WE CAN ALSO SEND MESSAGES AROUND ALL DEPARTMENTS, RE-LISTEN TO CALLS WE PREVIOUSLY DID, AND CREATE CHATS AMONG OUR TEAM REGARDING EACH SPECIFIC TEAM.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

I DO LOVE WHEN I ASK QUESTIONS TO CUSTOMERS AND I MISSED SPELLED OR GOT THE WRONG INFORMATION, I CAN COUNT OF 8x8 CONTACT CENTER TO RE-LISTEN TO THE PREVIOUS CALLED TO PROVIDE AND INHERIT THE CORRECT INFORMATION. I DISLIKE THAT WE CAN'T SEND PERSONAL MESSAGES TO OUR FAMILY MEMBERS EVEN THOUGH WE ARE AT OUR JOB.

8x8 Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10