8x8 is great!
September 14, 2022
8x8 is great!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
ABC Home and Commercial Services Use 8x8 Contact Center on a daily basis to interact with our customers via Phone, Email, and Chat. 8x8 helps us communicate in all these different ways on one platform
- 8x8 Contact Center is terrific at involving their current customer in new developments
- Responding to customer feedback
- Gives us the ability to communicate with our customers in a variety of different avenues
- Customer support could be quicker
- Issues with Garbled audio at times
- Requires daily cache clearing to work properly
- Quality Management
- Reporting
- Cloud based
- 8x8 Contact Center has allowed us to have staff work from home which was especially important when Covid hit. It now allows us to remain competitive with the work-from-home era that we now live in
- Quality Management allows Supervisors to evaluate their team with Call evaluations
- Speech analytics allows us to search for and review calls containing specific catch phrases
We selected 8x8 Contact Center because they gave us the best value. They had the best features for the price
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
Yes