Great Solution for Contact Centers!
December 15, 2022
Great Solution for Contact Centers!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 is a great solution for businesses needing multiple lines for clients, who run call center metrics, and manage a call center. The reporting tools and set up are extremely user friendly and allow for great customization. We depend on 8x8 for managing our client lines, running weekly, monthly, and annual reports. The customer service team there is highly reachable and able to troubleshoot anything needed. We really enjoy using 8x8 for our call center and they are critical to our success and the work that we do for our clients.
- Reporting
- Real time metrics
- Managing of multiple phone lines
- None at this time
- Reporting
- Agent monitoring
- Ability to shift from active/working offline
- Call metrics to provide feedback to customer service team
- Reporting for clients to share performance data
- Ability to transfer calls internally and externally
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes