Great Solution for Contact Centers!
December 15, 2022

Great Solution for Contact Centers!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8x8 is a great solution for businesses needing multiple lines for clients, who run call center metrics, and manage a call center. The reporting tools and set up are extremely user friendly and allow for great customization. We depend on 8x8 for managing our client lines, running weekly, monthly, and annual reports. The customer service team there is highly reachable and able to troubleshoot anything needed. We really enjoy using 8x8 for our call center and they are critical to our success and the work that we do for our clients.
  • Reporting
  • Real time metrics
  • Managing of multiple phone lines
  • None at this time
  • Reporting
  • Agent monitoring
  • Ability to shift from active/working offline
  • Call metrics to provide feedback to customer service team
  • Reporting for clients to share performance data
  • Ability to transfer calls internally and externally

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8x8 is best suited for those who have multiple clients with designated lines for their call center. If you need to run reporting for managers, customer service feedback, etc. this is a great service for your business and will allow for easy customization to meet your needs and the needs of your clients.

8x8 Contact Center Feature Ratings

Agent dashboard
10
Validate callers
9
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
Not Rated