Looking to optimize your operations? Check out 8x8
December 15, 2022
Looking to optimize your operations? Check out 8x8
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Our agency uses 8x8 for our call center. The product is useful. The features like adding notifications and chat services helps our team communicate on a daily basis. The dashboards are great features so we can see the number of calls waiting in queue, statuses on our team, and our answer rates to help with productivity.
- Support Team is 24 hours
- Provides updates and notifications on new features and maintenance updates
- Adding new features
- Offers trainings
- As a contact center we have too many tabs open so if we can have the work phone and agent desktop combined so we only have to open one tab.
- We can dial 911 from the agent desktop and not only from the work phone only.
- Make it easier to see status on the directory so we don't have to click too many to see which agents are working and who are on busy. I know we can filter but make that more visible and easier to navigate
- Notifications and chat
- Dashboards
- Making transfers and conferences
- Using prompts and greetings on phones
- Voicemail and texting
- Monitoring
- Not having as many tech issues getting off of VPN server and using cloud based
We moved to a cloud based system and before we were on a VPN server so we don't run into many tech issues where our productivity has improved.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes