Excellent Communications Platform

8x8 is a great solution for any business phone needs, from a single phone line to an entire organization. The virtual meeting rooms are useful as well to conduct meetings with clients or with other members of the staff. The implementation of the mobile apps on Android still needs some work (perhaps more testing against the implementation of different vendor skins for Android). One pitfall of the current implementation is that the 8x8 Account Manager portal is still limited and you have to make certain changes through support or the Account Rep.

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.

The support is more than capable of handling all types of requests. I can rest assured that when I connect via phone or chat, I will get a prompt response and that I will also leave that call or chat with my problem resolved. It is very rare that a case has to be escalated anywhere.

The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

The process to integrate with Salesforce was a long one as the documentation was quite extensive. There is also a an older version of the Virtual Office app on the Salesforce AppExchange which caused some confusion during the initial implementation. Once we had the right app and followed the documentation, the integration functioned as expected.