8x8 is pretty great
February 28, 2018

8x8 is pretty great

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office Enterprise Suite

Everyone in sales and elsewhere uses 8x8 to manage voicemail. It's handy to receive these messages in your email, especially when working remotely. I also have found that the texting solutions provided are extremely helpful in getting in touch with leads and contacts that would otherwise screen or ignore our calls.
  • Managing VM
  • Caller ID
  • Virtual TXT
  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • I've reached more leads and contacts than before because I can text to set appointments
  • Outreach
I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

8x8 Work Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
7
Call reports
9
Directory of employee names
10
Answering rules
6
Call recording
7
Call park
9
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated