Great Platform Highly recommend
July 05, 2025

Great Platform Highly recommend

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 Work through contacting clients, candidates and internally.

We use this internationally and domestically

Pros

  • great outreach
  • easy to use for users
  • straight forward to use for admin side too

Cons

  • maybe better communication with agents
  • easier to raise ticket
  • more frequent touch points with our account manager
  • great return on inverstment
  • consultants in the business happy with the platoform
  • analytics function allows us to do this
easy, straightforward and minimal issues
easiest and better costing platoform - we will not look elsewhere as we are very satisfied with the service

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

it is appropriate for everything.
there should be an option to not record confidental internal conversations, as often when these take place, we use whatsapp

8x8 Work Feature Ratings

6.3
Hosted PBX
4
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
8
7.2
Answering rules
7
Call recording
7
Call park
7
Call screening
7
Message alerts
8
8.0
Mobile app for iOS
8
Mobile app for Android
8
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 7 months ago
    Dear Customer Thank you for your feedback Were pleased that 8x8 Work is facilitating both international and domestic communications effectively. Your suggestions for improving agent communication ticketing and account management are valuable. We appreciate your continued confidence in the platform and strive to address the recording capabilities for confidential conversations.

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