One and done
November 12, 2021

One and done

Charmaine Wynter | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

8 x 8 [X Series] is being used company-wide. It is our sole communication source aside from in-person or online. We use 8 x 8 [X Series] daily in [the] office and remotely. All of our team members find 8 x 8 [X Series] easy to use and we have grown comfortable and familiar with the features; this makes for a fast and efficient process.
  • Telephone communication
  • Voicemail
  • Messages
  • Check voice mail
  • Control panel on phone
  • Menu button
  • Phone
  • Message
  • Voicemail
  • Less call drops
  • Less unanswered calls
  • More professional
  • AT&T Communications Outsourcing
I prefer 8 x 8 [X Series] for its ease of use. I like that 8 x 8 [X Series] offers real live support. I like that 8 x 8 [X Series] rarely sends emails or interruptions my business day with questionnaires or surveys like this one I appreciate not being forced to provide fifty-word feedback when 3 would do.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

No

Would you buy 8x8 X Series again?

Yes

I utilize my 8 x 8 [X Series] exclusively to communicate via phone to my clients. Everyone contact is initially via phone then later in person. My company does work internationally as well, so I love that out-of-state calls are just as clear as those I take initiated within the state of Texas, USA.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
5
Directory of employee names
2
Answering rules
4
Call recording
9
Call park
1
Call screening
8
Message alerts
8
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
7
Mobile app for Android
Not Rated