Honest Product Review!
November 18, 2021

Honest Product Review!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We use it [8x8 X Series] across the whole company. It's a one-stop-shop for all phone, meeting, and fax needs.
  • Faxes
  • Mobile phone App
  • Meeting scheduling via Outlook
  • Often I pick up a phone, however, my computer keeps ringing for another minute or so.
  • Fax issue, where quality is not perfect or unsupported file, the whole thing doesn't go through...or actually keeps reloading and trying to send without actually sending.
  • Unified system, phone, text, fax with IVR
  • Ability to use it on computer, actual phone and cell phone
  • I used to have a number of services, which I replaced with one 8x8 [X Series] solution.
  • It saves me a lot of time. Hard to tell ROI, but definitely 1-10hrs a week in comparison to the old setup I had.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

No

Did implementation of 8x8 X Series go as expected?

No

Would you buy 8x8 X Series again?

No

Microsoft 365 (formerly Office 365), Synup, Microsoft Excel
It [8x8 X Series] works well for small size company that needs a one-stop solution. I think that really small officers or larger enterprises would be better served by a more robust system where they have an IT team and more control over the entire flow.

8x8 X Series Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
6
Call recording
10
Call park
3
Call screening
3
Message alerts
5
Video conferencing
2
Audio conferencing
2
Video screen sharing
6
Instant messaging
4
Mobile app for iOS
Not Rated
Mobile app for Android
10