Indispensable for our small, pediatric office
November 16, 2021

Indispensable for our small, pediatric office

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We run a small, single-provider, pediatric office, and we love using 8x8 [X Series] to communicate with our patients. It's so easy to use, and being able to take calls remotely has been huge during the pandemic and even before that. We like that we can have a single number that can be answered by anyone on the team from pretty much anywhere in the world that has an internet connection. We also use the fax services, and initially, we had some issues with consistency, but we haven't had any problems in the last few years.
  • Taking phone calls from anywhere (via mobile and/or computer/web app)
  • Customer service is phenomenal
  • Rock-solid reliability
  • Very affordable and flexible offerings
  • Set up can be complicated for the layperson, so you'll need someone who can handle that, but support is generally great.
  • Unified communications
  • Remote answering
  • Virtual Attendant for routing calls
  • We would not have been able to function during the COVID lockdowns without 8x8 [X Series], so I would say that it has had a tremendously positive impact on our business, although it's hard to quantify.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

8x8 [X Series] is great for unifying your communications across a team, department, or company. We use it at a very small pediatrics office, but there are tons of features for scaling, so it would be great regardless of whether you're a small team or a huge company. It's also great if you have a remote team because you can take calls from a single number from anywhere as well as set up individual numbers for each individual that can be answered from an app on your phone or computer.

8x8 X Series Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
9
Call recording
Not Rated
Call park
9
Call screening
9
Message alerts
7
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
Not Rated
Mobile app for iOS
8
Mobile app for Android
8