Great Phone Solution
November 19, 2021

Great Phone Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We use 8x8 X Series for all of our phone systems at 3 different office locations. It works well for us to be able to manage calls coming in and they are appropriately routed to the location/person the caller is needing. The system helps us manage a large volume of calls coming in from all of our employees. The ability to use the smartphone app has also made our company more efficient.
  • Call Forwarding
  • Smart Phone App
  • Ease of Use
  • Easier to use back office
  • Call quality at times
  • Texting
  • Auto- Attendant
  • Call Forwarding
  • Smart phone app
  • The costs are the same or lower than a local company
  • We get every call
  • Customers aren't ignored

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

I haven't had any issues with the service and would recommend it to anyone with the same call volume.

8x8 X Series Feature Ratings

Hosted PBX
10
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10