Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

2 lines for 2 physical clinic locations. Using auto-attendant and having administrative support answering calls for both clinic locations. One clinic sometimes doesn't have in-person front desk support so the other location can take calls for PTs.

Pros and Cons

Email forwarding voicemail alerts when calls unanswered.
Moves calls to other line if unanswered.
Allows for scheduling call hours.

Sometimes forwarding is not accurate and calls bounce in an unanswered loop.
Trouble hooking up polycom phone purchased from 8x8 X Series.

Return on Investment

Allowed for us to be HIPAA compliant.
Allows for job sharing of admin staff receiving calls.
Allows for remote management through covid.

Support Rating

We continue to have difficulty with setting up polycom phone.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Usability

User friendly for less tech savvy staff.

Contract Terms and Pricing Model

Likelihood to Recommend

Well-suited and relatively reasonably priced solution for a small clinic. Allows for job share of admin staff.

Having lines for all staff members is unaffordable but also challenging if a client/patient were to leave a message in the wrong mailbox.

Health company

Overall Satisfaction with 8x8 X Series