Needing some help
March 29, 2022

Needing some help

APRIL BEALS | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

I've been confused with this phone system since the day we have installed it. I use it on a daily basis. I wished I could have more training.
  • I love the fact that I have my own number.
  • Training.
  • Able to take more than one call at a time.
  • Able to transfer calls.
  • Able to use conference call and other features.
I did not receive training.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

No

Did 8x8 Work live up to sales and marketing promises?

No

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

No

I wanted to have training for my staff and myself. We only know how to use the basic phone system.
In my experience, transfering calls does not work all the time. We get cut off often, but clients and family can call my direct number if given out.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
2
Call recording
Not Rated
Call park
Not Rated
Call screening
6
Message alerts
5
Video conferencing
7
Audio conferencing
4
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
2