8x8 X Series and Customer Service
Updated April 08, 2022
8x8 X Series and Customer Service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
The only issue that I faced so far is learning the program. Being a new admin with 8x8 X Series, I have had a lot of questions and needed help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.
- Customer services
- Documentation
- Webinars
- Maybe just having on the admin portal adding pictures of users
- The app has been great for users who are away from the office
- Text messages
- Voice mail emails
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series
250 - The business function that the 250 people represent varies in the department. We have a whole quite a few staff members belonging to accounting. From Accounting, we are the tax people which is a small handful of individuals. Then from the tax group, we have the auditors and lawyers. We also have an IT department. Then we have different inspectors representing all parts of the other different departments.
2 - There are only two people in our IT department me and another guy that actually takes on the tickets that arise from 8x8. We handle all the troubleshooting if it arises.
When it comes to troubleshooting 8x8 is so much in-house documentation that it makes it easy to troubleshoot. So the skill required is reading a how-to from a document.
When it comes to troubleshooting 8x8 is so much in-house documentation that it makes it easy to troubleshoot. So the skill required is reading a how-to from a document.
- Making phone calls
- Text messages
- Allowing it to be on a cell phone
- Using the app in Cell phones
- Connecting different device to make calls
- The ease
- Getting off of Okta and moving to Microsoft
- Continue to having the app on Cell phones for those who work remotely
Evaluating 8x8 X Series and Competitors
Not Sure
8x8 X Series Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Did we purchase premium support, I am not for sure if we purchased premium support. It feels like it because of the support that we get when we need it. It is prompt and really helpful.
So it almost seems like we did get the support that we needed. Great support from 8x8.
So it almost seems like we did get the support that we needed. Great support from 8x8.
I just started this new job (still new) but I had so many questions to come up from the users of the company. I needed help on everything from just the basic admin stuff to understanding everything else. 8x8, I felt like they held my hand through the process of learning the program. It has been great. They have so many resources available not to forget their webinars that are really insightful to admins still trying to learn the program.