Item: 8x8 Work
Rating: 10
Author: Kenneth F. Fields

Use Cases and Deployment Scope

We are a reseller and getting onboarded to offer this outstanding solution to customers. We chose 8x8 X Series because it offers an all-inclusive communications solution for customers. There are too many choices in this industry that really do not fit. But, 8x8 X Series is on point with Video, Audio, and collaboration that make a difference to any business.

Pros and Cons

Training
Onboarding
Communications platform to customer and reseller community (especially the webinars)

Direct Marketing efforts to places (tradeshows) where there competition reside
Advertising Solution on TV and XM (radio) platforms

Most Important Features

User Friendliness to any user
Outstanding Graphics

Return on Investment

none

Alternatives Considered

8x8 X Series has built a portfolio of informative, attention-getting/keeping, and highly effective webinars and instructional documents to take care of customers before, during, and after the purchase. 8x8 X Series does not rest of the customers is satisfied as long as they make payments on time.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

GoTo Connect

Likelihood to Recommend

Let's say (personal experience) a customer has enrolled in the seemingly unending contracts with Go To Meeting and they do not hear back from the account manager regarding enhancement, customer satisfaction, and are they really seeing the benefits of the software. In contrast, 8x8 X Series makes a conscious effort via webinars and calls to check on the customer well being and ensure benefits. 8x8 does not take customers and resellers for granted. The staff understands the purpose of the 8x8 X Series and how to transform organizations in terms of communication, collaboration, and cohesion.

New 8x8 Reseller

Overall Satisfaction with 8x8 X Series