8x8 X Series Review
May 06, 2022

8x8 X Series Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We used to use 8x8 X Series to assist our clients with live phone call interactions, emails, and all other notifications that there is something that we need to assist with. Currently, we are only using 8x8 to log into our Cisco AnyConnect phone system and for email and onboarding notifications. The biggest setback to 8x8 X Series, in my opinion, is that there are a lot of updates and this can cause work interruptions needing to restart, etc.
  • Call Quality
  • User Friendly
  • Great Organization
  • Less Updating
  • Round the clock customer service
  • Cleaner and more modern look to the site
  • Able to answer calls
  • Access emails
  • Receive notifications for applications/emails/phone calls
  • We went to a new system called Talkdesk as our company and clients are growing.
  • Helped assist many clients over the years in using this system.
  • Sometimes we would experience outages or delays due to system updates.
We are in the midst of fully transitioning out of 8x8 X Series, however, it has been great to use these last few years to assist our client's needs.

Do you think 8x8 X Series delivers good value for the price?


Are you happy with 8x8 X Series's feature set?


Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series again?


This system is great for a smaller company, assisting a smaller customer base. Not ideal for a larger company that assists a large customer base.

8x8 X Series Feature Ratings

User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Instant messaging
Mobile app for iOS
Mobile app for Android