Item: 8x8 Work
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use 8x8 X Series to handle phone communications across the organization. This accounts for internal communications as well as communications with clients. It's used by managing partners, attorneys, and staff alike. It generally offers more flexibility and customizability, as well as a broader range of use cases, than a standard phone system.

Pros and Cons

Mobile integration
Adaptability
Range of options

Occasionally confusing UI
Some unclear mobile interactions
Caller ID for internal calls

Most Important Features

Reliability
Security
Adaptability

Return on Investment

Highly beneficial for telework scenarios
Clearer internal communications
Decent value for price

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365, Avid Pro Tools, Thomson Reuters Westlaw

Likelihood to Recommend

I believe that 8x8 X Series is well suited to scenarios in which users benefit from designing their own approach to phone communications. Some folks enjoy using it exactly like a traditional phone, while others get a lot more mileage out of mobile integration and other similar features. It's well suited to a workplace with a wide variety of different staff members and roles.

Customizable and reliable

Overall Satisfaction with 8x8 X Series