HSO 8x8 X Series review
October 02, 2022

HSO 8x8 X Series review

Hiren Solanki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

I am main administrator for 8x8 X Series system so i do look after from main Admin side as well as setting up users to assign license etc.
  • Setting up new users
  • Assign licenses
  • Import new phone numbers
  • Can 8x8 X Series bring call divert facilities as when user leaves the firm, we need to divert the numbers to the relevant person for certain time.
  • Day to day communication with the client
  • getting call recordings instantly
  • Great way to grab analytic reports
  • Positive impact - Very user friendly, Great features and easy to use and understand
  • Negative - Very Very poor customer service

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I am working in the IT industry for over 12 years now and i can tell 8x8 X Series is one of the best system so far i come across. Very user friendly with good features.

8x8 Work Feature Ratings

Hosted PBX
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10