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8x8 is great
Updated December 16, 2022

8x8 is great

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use 8x8 to run all of our calls. It works great as we can sync it up with our personal cell phones so that we do not miss any client calls.
  • The app connecting to the cell phone is very useful
  • The text feature is something that is used often
  • They make it easy to manage the call flows in the admin portal
  • It could be nice to have a secondary call flow so that I could test things out without having to make actual changes to the way the calls are already handled.
  • 8x8 has helped us keep up with our customers and make sure that they are taken care of with the level of service that we value.
8x8 isn't that similar to Slack, but it offers a good option, especially for a smaller company.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

I like it as it combines the regular phone service with chat features. It's almost like combining Teams or Slack with the call service.

8x8 Work Feature Ratings

10.0
Hosted PBX
Not Rated
User templates
10
Call reports
10
Directory of employee names
10
9.6
Answering rules
10
Call recording
10
Call park
8
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10

Using 8x8 X Series

17 - We use 8x8 for everything sales, logistics, as well as general office use.
1 - I have admin access to the 8x8 portal. I handle all the call assignments, as well as the flow of the automated system.
  • Not sure what is meant by this question
  • The chat feature is something that is very useful for our sales team.
  • The automated system flow is something that has been very helpful.
  • I was surprised at how easy it was to use the app on our cells phones in conjunction with the office set up.
  • In the future it would good to be able to use the video chat feature for various teams to meet.
We have come to rely on 8x8 for a lot of our business. At this point starting over with a new system or provider would be a massive change. While we are a small company we could make that change, however, it would involve a good deal of time, research, and training. Baring any price increase in service we have no reason to look for a different provider. And if we did, they would have a high bar to meet.

Evaluating 8x8 X Series and Competitors

Not Sure
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I was not a part of the selection process

8x8 X Series Implementation

8x8 X Series Support

I have had to reach out a few times when first learning the system. I feel like that process could have been a little smoother. But overall I have no major complaints. I went through all the youtube videos, and some I found helpful, and some I did not find helpful. I know that each business is going to be different, and the way that they need 8x8 can vary and that is why I kept the rating at 9.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Need to explain problems multiple times
Slow Initial Response
I am not sure if my company has premium support.
Yes - It was resolved, but it did feel like it took a while to get it resolved. Perhaps that was a "in the moment" type feeling, but I do remember it taking longer than I thought it should.
I had changed some of the extensions after one employee left our company. This created a bit a problem with calls not going to the correct people, and people getting calls simultaneously. It took a while to resolve and I had to go to a few different people, but it was eventually resolved, and I now now that if we are to change extensions, it is best to delete the user and then create a new user as opposed to just changing the extensions.

Using 8x8 X Series

It is easy to use, and provides good options with the texting, and switching over to cell phones.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The transferring from desk phone to cell phone
  • The text feature
  • Setting up the call flow for the automated system
Yes