8x8 = Perfect 10
December 18, 2022
8x8 = Perfect 10
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We moved our organization over to 8x8 a few years ago, and it has been a great change in our communications. The setup of the system was seamless. 8x8 provided someone who helped us move from our old phone system to the 8x8 system, and they were fantastic to work with. We ended up taking a few days prepping new phone hardware and getting employee accounts set up and linked to their phones, then moved the entire organization over in 1 day. The computer and phone apps work really well, and they have given our employees a much easier way to communicate with other constituents without having to give out their private phone numbers. The training needed for end users has been pretty minimal as well since the system is very intuitive to use. Overall, I'm very pleased with 8x8.
- Seamless communication across devices.
- Great customer support.
- Quality of calls has been excellent.
- Implementation of the system was straightforward and help was available if needed.
- The backend interface could use updating. It can be clunky to use.
- We had a billing issue recently that was caused by a system change that was a little frustrating to deal with.
- The Mac app could be re-designed to be a bit easier to use.
- 8x8 was less expensive than the system we were using, so that was a big plus.
- We also no longer have to host our own phone server on-premises so that is another cost savings both in the hardware itself but also in utilities to run it.
- We haven't had negative impacts from 8x8 since implementation.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes