Item: 8x8 Work
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use it to communicate with current and potential clients and to transfer calls to each other at the office. Other uses include: placing calls on hold and directing callers using the Automated Attendant.

Pros and Cons

Support was great, when we had issues.
Placing calls in Parks.
Voicemail

User Interface could be more intuitive.
It would be nice to have easier options for when and which phones (cell/office) ring, including for when a person steps out of the office (having a toggle for other phones to ring right away).
While I had success with Support because I was able to explain and stay patient, my colleague did not find it easy to talk to support at all and having a team on 8x8 that can set up what we need is very important to us.
More options for cell phone vs desk phone, including being able to turn off cellphone notifications for calls when sitting in the office.

Return on Investment

Neutral, it does what we need.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

8x8 has some nice options for directing callers and having different phones ring depending on who is away, as well as good options for park and tranfer. More options for cell phone vs desk phone would be nice, including being able to turn off cellphone notifications for calls when sitting in the office. Support it good if you can explain what you need well and understand how the system works, especially for less straight-forward requests, as a few times I had to insist that something can be done while they were saying it can't - and then together we found a solution. Overall, I had a good experience, but some from my organization had a more difficult time with support.

Overall a good service if you know what you need

Overall Satisfaction with 8x8 X Series