8x8 multi platform solutions
December 27, 2022

8x8 multi platform solutions

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use 8x8 as a telephony system for IB &OB calls. Best part of 8x8 is it provides application for desktop and mobile which I believe non of the other company provides. The call routing features is awesome with all GUI based which makes admin to create and modify call flow very easily. This is a great platform.

Pros

  • Video and Audio conferencing
  • Mobile application
  • Messaging

Cons

  • Disposition customisation with API Trigger
  • API Integration
  • CRM integration
  • Having license as per the business requirements
  • Features
  • Functionalities
  • Five9
Fax, landline, mobile option are the best features that provided by 8x8. Toll free number & DID Number inventory for customer, time to time training session for administrator free of cost. Call distribution ACD works great, auto attended functionalities, call forwarding from one channel to another, support multiple platforms for telephony.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Five9, Five9 Inference Solutions (Inference Studio), Alvaria CXP Pro
8x8 is well suited for small to mid size company where there is no requirement for Outbound dialing like Predictive, Progressive, IVR Blast etc.
For IB auto attended features 8x8 is the best platform to have. Call flow designing is really awesome and it easy to use. GUI is very user friendly.

8x8 Work Feature Ratings

7.0
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
7
Directory of employee names
7
8.8
Answering rules
8
Call recording
10
Call park
9
Call screening
Not Rated
Message alerts
8
9.8
Video conferencing
10
Audio conferencing
10
Video screen sharing
9
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 2 years ago
    We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

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