Works n All 8x8 Review
Overall Satisfaction with 8x8 X Series
We both use it as an inhouse system and also use it to demonstrate to potential customers. It is also resold to our clients providing a secure cloud based UC platform with excellent mobility options. Due to its flexibility, we are able to deploy this to different verticals with great success.
- Deploying 3rd Party SIP devices
- Provisioning of new devices
- Ease of use of Administrative portal
- Number Porting - requires more clarity on how numbers can be displayed and utilised
- Time schedules are only available on either Contact Centre or Auto Attendant - these should be available to use on ring groups directly
- Formatting on downloadable CSV's needs addressing.
- Streamlined business processes
- Modernised system
- Reduced bills from unused numbers on ISDN
The products are basically the same - cloud based, remote provisioning, VOIP based. 8x8 is a superior product in terms of scaling, however the downside in this particular comparison that due to the global nature of 8x8, issues of deployment are not as easy to resolve and time taken is a lot longer which can impact on customer satisfaction if issues become immediate during the "Go-Live" process. Whilst the testing should iron out these issues, there is always the fact that in the real world, clients will want something changed, or an issue will occur.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes