At first Glance
Updated January 26, 2023
At first Glance
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We currently use 8x8 for our voip services. The issues that we are running into is the amount of required items needed to implement a new user. Also the need for DIDs is not necessary. We also can't get a good export of the call tree that shows which numbers are linked to additional options in the auto attendant or ring groups
- We have not experienced any outages during my time using it
- change the license options
- decrease user setup requirements
- call topology options
- Cross account communication via extension dialing
- new to the platform and company but I get complaints that the system does not work
- hard to navigate
- not able to easily identify auto attendant topology
Do you think 8x8 Work delivers good value for the price?
No
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
No
8x8 Work Feature Ratings
Using 8x8 X Series
| Pros | Cons |
|---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- picking up the phone and making a call
- setting up a new line
- creating the auto attendant routing
- licensing basics
Yes - Not applicable in our environment
Relationship with 8x8, Inc.
I was not around for the initial deployment
There should be an easier way to identify and communicate with the account manager.