Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I use 8x8 to contact 4PL warehouses & carriers to make sure deliveries are made on time. Our Success Managers use 8x8 to call clients and prospective clients. We also use the text feature in the desktop app, which is very helpful when the client doesn't have time to talk on the phone or sort through emails. 8x8 is fairly easy to operate and we plan to continue using 8x8!

Pros and Cons

There's almost never any technical issues
organization & management of users is easy
the support team is very helpful!

I wish there was an easier way to transfer 1 phone number from 1 person to another. (Employee replacement)

Return on Investment

8x8 aids in making sure deliveries are made on time.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

I have to make calls to countries outside of the United States, so 8x8 is a great tool for that. The caller ID has come in handy as well when I'm trying to avoid telemarketers! It would be pretty cool if 8x8 had a feature similar to cellphones where the caller ID says "Potential spam".

8x8 is great!

Overall Satisfaction with 8x8 X Series