Great product for a corporate environment
Updated July 21, 2023
Great product for a corporate environment
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
I am responsible for Maintaining the users and extensions for our Organization.
- Makes it easy to update users information.
- Simplifies management of Phone Numbers to.
- Manages licenses for phone VoIP equipment.
- Keep track of users that are no longer in the organization and when they are replaced.
- Porting of numbers.
- Makes it easy for our organization to see where we can allocate numbers for other departments.
- The ROI for the cost savings is there when we are doing our fiscal reports.
Compared to RingCentral, 8x8 is far more user friendly and intuitive. It boasts a number of features that outweigh this competitor.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series
150 - They represent Family Advocates and Neighborhood Center for Families (NCF) coordinators. The business function that they represent is to answer incoming and make outgoing calls to prospective families in need of assistance with education for the Head Start / Early Head Start Programs throughout the counties of Orange, Osceola and Seminole counties.
2 - The types of people involved to support the 8x8 Series are are the following:
4 administrators to manage the tasks of maintaining the numbers and extensions for the departments.
4 administrators to manage the tasks of maintaining the numbers and extensions for the departments.
- To aid in call que's
- To assist callers to get directed to the respective department.
- To confirm that customers are able to speak with someone quickly and on time.
- During Covid it was instrumental in reaching out to staff that were on work from home basis.
- Able to receive a staff member from offsite locations.
- Expansion of Head Start locations
- Expansion of Early Head Start locations.
- Neighborhood Center for Families to utilize if other providers are unable to offer a comparable service at a low cost.
Evaluating 8x8 X Series and Competitors
Not Sure
- Other
I came into the role with 8x8 already being operational with the organization. The transition for what was used in another District that I worked in was night and day in convenience and simplicity of use.
I really wouldn't change anything about the evaluation and selection process as I was not a part of that. If I was to have to pick between 8x8 and another provider 8x8 would be a strong contender.
8x8 X Series Implementation
- NA I was not part of the initial rollout for the equipment.
8x8 X Series Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
The time was when we were troubleshooting whey a users account was not able to send or receive calls. The customer support representative was able to identify the issue and was able to get this resolved for the employee. We had a happy employee and cusotmers were also pleased because they were able to get their questions answered.
Using 8x8 X Series
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Updating users contact information.
- Specifying whether or not a call needs to be forwarded.
- Making voicemail announcements on closures such as hurricanes and holidays.
- Trying to get a mac id read from the physical phone