8x8 X Series Review - From the eyes of a reseller with 10+ years comms experience
February 08, 2023

8x8 X Series Review - From the eyes of a reseller with 10+ years comms experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with 8x8 X Series

I am currently part of an organisation that resells the 8x8 X Series solution to a large number of clients. I find the solution on a whole very easy and easy to understand but also very intricate and complex due to its flexibility in the UC and Contact Centre space. The benefits of migrating to the cloud, especially with 8x8 X Series are tenfold and with the commercials available, its no wonder why they are named a leader in Gartner Magic Quadrant.
  • Hybrid Working
  • Contact Center Environment
  • UCaaS
  • Flexibility
  • Cost Management
  • Integration with more CRM's out of the box
  • BYOD
  • Lower TOC due to CAPEX rather than OPEX of a new PBX
  • Mix and Match Licences rather than one licence fits all
  • Unlimited calling plans across the globe

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

The 8x8 X series is suited to businesses of all sizes ranging from 10 up to 10,000. With the mix and match licence structure, you only pay for the feature set that each individual requires therefore from a cost management point of view, its very precise and easy to manage. Cloud based telephony obviously requires a strong connectivity and robust local network to guarantee quality so if this isn't in place, this is where 8x8 X Series (or any cloud telephony vendor) may struggle

8x8 Work Feature Ratings

Hosted PBX
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
9
Call park
9
Call screening
9
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated