Perhaps great for call centers, dissapointing for a small business setting.

I suspect 8x8 is a good solution for call centers and larger use cases where a person can be dedicated to managing the system. I however feel they have not been a good solution for a smaller use case such as my clients. Im my experience, we have found configuration cumbersome, support difficult to reach and work with. The user interface may be well designed for a call center with a dedicated person to manage the system and settings, but for a small business needing a reliable phone system it has been lacking. Things like recipeints of calls getting messages "this is likely a scam" and calls getting missed because of misconfigured settings have made it fall short of expectations, especailly for the price. So if you are a call center, disregard this review, but if you are a small business looking for a phone system be prepared for a frustrating experience.

We have had multiple negative experiences with our chat support, which has been non-responsive or failed to function as intended. In a particular incident, we encountered difficulty in receiving calls from a support call center, as it was unable to connect with our phones. Following several hours of back and forth, we were forced to resort to having them call our cell phone, but the issue remained unresolved. Even our 8x8 representative confirmed that they were aware of the inadequacies of their support service. I don't know if they provide varying levels of support to their larger clientele; however, our experience has consistently been subpar.

Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.