8x8 Series: Great low cost option with limited features
March 01, 2023
8x8 Series: Great low cost option with limited features
Score 4 out of 10
Vetted Review
Overall Satisfaction with 8x8 X Series
We configured 8x8 Series to have an auto attendant for the main line along with ring groups for the individuals who would respond to calls into the main line. This was a group of 4 individuals who would then forward the calls to the correct person based on need either directly or to their voice mail. The call flow worked properly for the auto attendant
Pros
- Low price
- Basic Call Flow
- Ease of Use
Cons
- Technical Support
- Meetings
- Call Reporting
- The Poly Phones we had were able to be auto updated and used for 8x8 Series and also when we worked with Zoom and RingCentral. The flexibility of phone usage was great.
- Inability to transfer calls to voicemail for our receptionist was a negative. Tech Support couldn't determine what caused the issue
- Quality of Service through our firewall worked great once ruled were tweaked properly giving us improved communication. Unfortunately, took a while to get implemented properly
- Zoom, RingCentral Contact Center and Microsoft Teams
Zoom, RingCentral and Microsoft Teams provided a better UI than 8x8 Series in my opinion, but our primary factor for selecting 8x8 Series was due to the overall price. It was cheaper when we made the decision to use 8x8. Unfortunately, not all of the features that we used were available with 8x8 Series. Overall 8x8 Series is a decent product and if you don't need all of the extra features, it is a great product for the price and doesn't lock your phones so they can't be used with another product. Also can support older phones. They also handle the updates on the phone once provisioned which is a quick and smooth process.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
No
Comments
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