Powerful tools but setup and personalization can be rough
March 02, 2023
Powerful tools but setup and personalization can be rough
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We needed to be able to reach clients globally by phone, along with keeping our staff in contact. We did not want to take on additional staff to manage a phone solution, but also needed to be able to customize extensions, seamlessly transfer between staff (sometimes in different countries) and be able to set personalized greetings and messages for different numbers and extensions.
We also wanted a solution that seamlessly integrated into our existing CRM and messaging solution and provided detailed analytical tools.
We also wanted a solution that seamlessly integrated into our existing CRM and messaging solution and provided detailed analytical tools.
- Almost seamless integration between VOIP handsets, the mobile app and desktop package
- Ability to send voice messages through email
- Very reliable and dependable
- Support (via chat) was somewhat lacking
- Setup and personalization was not intuitive, quick or easy
- Lack of a-la-carte options in regard to countries included in the plan
- Removed a "pain point" by allowing for virtually everything phone and communication related to be set up and managed from one place
- Provided very helpful and detailed analytics that allowed us to optimize our onboarding and communication processes
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
No