Satisfied Customer with 8X8 for many years
October 16, 2019

Satisfied Customer with 8X8 for many years

Bob Bevans-Kerr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

I manage 5 other businesses and use 8X8 to manage all my office telecommunications. I also use it on the road with my iPhone. I use it for teleconference as well.
  • Teleconferences
  • Web Meetings
  • Integration with mobile devices
  • Communicating with customers on changes and updates
  • Did not know that Virtual Office is now 8X8 X Series
  • Keep prices low
  • I never have to think about my service. It is reliable and efficient as a business owner that is important to me.
  • Customer service is excellent and always resolves issues and needed changes quickly.
  • Call quality is excellent.
Have not shopped in years but have the perception that 8X8 is top in its class and have found no need to compare.
Always a successful experience

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Perfect for small to medium size businesses which change rapidly and need to have customization and virtual capabilities

8x8 Work Feature Ratings

Multi-level Interactive Voice Response (IVR)
8
Call reports
9
Directory of employee names
9
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Video conferencing
9
Audio conferencing
9
Mobile app for iOS
9