Best option for a small business
October 22, 2019
Best option for a small business
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
8x8 is the main phone line for my 2 studio locations. During business hours, most calls are directed to me/general mailbox. Customers have the option to dial an extension of any of the teachers and be transferred directly to them or they can default to our general mailbox which I receive.
- My phone line is always with me even when I travel.
- One phone line for multiple locations
- Ability to transfer to other outside phone numbers.
- At times I experience poor connection in the studios even when I’m near my WiFi routers.
- At times my phone doesn’t ring and will just get a voice mail.
- Text messaging is terrible. More often than not I don’t receive the messages and clients don’t receive them. I’ve had to resort to my personal phone for this purpose because it’s so unreliable.
- 8x8 saves me about $100/month for a phone line.
- Emailed voicemails are an easy way to share messages and as a backup when WiFi is slow.
I don’t recall the other companies I called but 8x8 was by far the best fit for a small business.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes