Item: 8x8 Work
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

8x8 X Series is used across our organization as our phone system. Our office holds two organizations, ours and another, we use our one 8x8 account for both organizations. We transfer between 6 phones. The voicemail-to-email was an important feature as me and the other organization director are often out of the office.

Pros and Cons

Voicemail transferred to email
Online management and set up

Customer service (ease of getting in touch, understanding of our issues - seems like they just aim to close a case regardless of solving it)
Confusing online management interface
Occasional spotty service

Return on Investment

No concrete impact, positive or negative.

Alternatives Considered

Nextiva

Support Rating

I was not the one to set up the 8x8 X Series system and I believe that not having that initial set up experience, I have found 8x8 confusing and difficult to navigate its customer service. It is also difficult to figure out what features we have and don't have, or how to set up certain features. While I have not worked with customer service to figure out or set up new aspects of our system, I find it intimidating to attempt based on other customer service encounters.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Likelihood to Recommend

8x8 X Series is well suited for organizations that have reliable internet and want the enhanced features VoIP offers. It is less appropriate for a standard, small business who only need standard phone capabilities and offer cell phones for away-from-desk use.

Happy with standard service, complexities are intimidating and customer service is difficult to maneuver

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)