8x8 facilitates business operations!
Updated November 08, 2019
8x8 facilitates business operations!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We are currently using 8x8 as our phone system across the whole organization. We use it to receive, make and forward our customer phone calls. We have 5 different phone sets for our office workers. We have found them to be reliable and consistent.
- Easy to use
- Helpful customer service
- Good communication via email
- Reduce the cost
- Learn about phone upgrades
- Helps with operations
- user-friendly newer phones
We had 8x8 when I began my employment here under the previous owner, then transferred the account to the new owner.
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series (Formerly Virtual Office)
4 - They are the owner, operations manager, estimator and office manager. Collectively, we are in charge of production, human resources, billing and finances
If we had someone in-house, they would make sure that the phone cords and sets themselves are working efficiently, but we don't have such a person.
- receiving and making phone calls to run our operations
- forwarding calls to our answering service
- receiving voicemails
- enabling out-of-office messages
- N/A. We probably do not use 8x8 to its fullest capacities
- I'm not sure. I would have to explore their services.
Evaluating 8x8 X Series (Formerly Virtual Office) and Competitors
Not Sure
- Existing Relationship with the Vendor
we inherited the service from the previous owner.
I would probably get different estimates from other vendors and may consider using another SERVPRO preferred vendor.
8x8 X Series (Formerly Virtual Office) Implementation
- Not sure. The system was in place when I started working here.
8x8 X Series (Formerly Virtual Office) Training
- no training
yes. It was easy to learn, but I would recommend formal training
Configuring 8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
Yes. when I called in because I was having some trouble with call forwarding and thought I would need to purchase a new device, a salesperson helped me to solve the problem at no additional cost.
Using 8x8 X Series (Formerly Virtual Office)
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- forwarding phone calls
- call conferencing
- setting up voice messages
Yes, but I don't use it
8x8 X Series (Formerly Virtual Office) Reliability
Integrating 8x8 X Series (Formerly Virtual Office)
- N/A
I don't think we have integrated 8x8 with other products.
- n/a
Not sure
No. No integration to my knowledge.
none. I have not done it.