Great mobile app and better call quality than most VoIPs!
April 23, 2020
Great mobile app and better call quality than most VoIPs!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
8x8 X series is being used across my whole organization. It addresses business problems in the way that the calls drop less frequently and the quality of the calls are better. The mobile and desktop apps are easy to use and the video meeting calls are great as well.
- Call quality is way more clear, doesn't go in and out.
- I like the user interface of the mobile app better than other VoIPs because it even has a directory of our whole company where we can easily call our colleagues and transfer calls to them as well.
- We're able to add 8x8 as a video-conferencing option when taking client calls because it allows screen share and recording during meetings as well.
- I wish there was a better way to reach their customer support whenever running into technical issues. The live chat feature seems like I'm talking to an automated bot.
- Sometimes, there's a playback error on voicemails in the mobile app so hoping that'll get fixed.
- A positive impact is that my client development team has mentioned that 8x8 is a lot easier to use than our previous VoIP when making client phone and video calls.
- The quality of the client phone and video calls has been much better with less call drops.
8x8 stacks up against our previous VoIP, OnSIP, because it has a much easier user interface on their mobile and desktop app. The quality of their phone and video calls is way better; therefore, we chose 8x8 instead.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes