Item: 8x8 Work
Rating: 5
Author: Jacob Baldwin

Use Cases and Deployment Scope

I use 8x8 X Series for my chiropractic business. It allows me to utilize my cell phone to answer work calls when not at the office. It also allows me to send faxes without a traditional fax machine.

Pros and Cons

Online fax
Mobile contacting ability
Easy to set up

Caller ID has been malfunctioning for me personally.
Removal of extensions for smaller companies, for example, I only want one number for my small company and don't need extensions for different "departments"

Return on Investment

I have had a number of calls that have been sent directly to voicemail which is frustrating because that could be potential clients calling.
Caller ID was an issue for a while that has since been cleared up, which lead to people not answering my calls.

Support Rating

It often takes a while to have a representative answer my service needs, and when they do answer, the problems are not always fixed right away.

8x8 X Series is ideal for smaller companies to be able to use on their personal cell phone if they do not have a designated receptionist to answer calls. It also allows being able to make and receive work calls/faxes from home or on the go. As a smaller company, I don't really see a need for many of the other features that are provided by 8x8.

8x8 X Series

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Support Rating

Key Insights

Do you think 8x8 Work delivers good value for the price?

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Likelihood to Recommend

8x8 Work Feature Ratings