8x8 by Danny
May 02, 2020

8x8 by Danny

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We are using the system in our office for the virtual office setup and the auto attendant to answer our calls. We use the fax system and our salespeople make and receive calls using it. With the virtual office setup, I am able to advertise more knowing that my sales reps can answer calls from there cell phone and make calls while the corp number shows up on the caller ID.
  • Fax system
  • Mobile app
  • Admin settings
  • Auto dialer
  • SMS texting via app
  • Increase in sales.
  • Increase in reps.
  • Made life easier.
  • Don’t have to rush into the office.
This system is much better. It’s been many years since I have used Vonage or Ring Central, but this system is much better. Yosemite, my rep, is the best. The best feature you have is this guy in your team. Get 100 guys like him and you’re unstoppable. I can’t stress that enough. He’s great.
Every time I call and have a question, the people at 8x8 are the best, especially Yosemite Bent. He is able to setup screen shares with different departments, he is very knowledgeable about the system, and can answer most of my questions himself. I have had a hard time getting the dialer to work but I just don’t think I need it.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I am a huge fan of the system and have already recommended it to friends and associates that work in my sector. It’s nice to be able to set up a representative virtually, send him/her a phone in the mail, and plug them right into the system. The system itself is seamless and I love 8x8.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated